We have now had another update about this Plusnet mess. If you want to read the story so far please feel free to read THIS blog. But I will give a very basic timeline of what’s happened so far…….
May / June 2013 I joined Plusnet, after a few problems getting online is was all fine.
June – December 2013 Plusnet kept putting strange charges on my bill, I kept kicking off and the charged were all refunded.
January 2014 my router stopped working, as I paid Plusnet for the router and it was within the first 12 months they should have replaced it, instead they refused. I stopped using Plusnet and started to use my unlimited mobile internet with Network Three instead.
January – March 2014 I tried to cancel my account and sort out the final bill over and over again, but Plusnet refused to-do anything at all.
March 2014 I had a letter from Moorcroft Debt Recovery Limited asking for £500 (see photo below)
March 2014 I asked for a breakdown of why I owed them £500, they failed to supply a breakdown, but dropped the account to £84.70
April 2014 I again asked for a breakdown of the £84.70 as legally companies must supply a full breakdown of “debts” they are asking for.
Now here is the update…..
May 2014 I had a letter from Moorcroft (see below) asking me to make a complaint in writing to Plusnet to be able to get a breakdown of the £84.70.
I have phoned Moorcroft again today and spoken to a team leader called Chris, he has admitted it is a legal requirement to supply a breakdown of a debt that is being disputed and has gone back to Plusnet again to inform them I do not need to send a letter of complaint to get this information.
So really, as that’s happened in the last few months is Plusnet has dropped the so called debt from £498 to £84, but refused to tell me what it’s for. As people who have seen me on TV or heard me on the radio will know that I really enjoy fighting with companies so for me, I am really enjoying this. But I do feel sorry for the little old ladies who Plusnet are treating the same as me, it must be scary to get a debt collection letter if you don’t understand consumer law.
Anyway, That’s all for now and will update when I get something back…..